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Service Department Operation (BIKE 2040)
Total Credits:
1
Lecture Credits:
1
Description:
This course covers the daily and seasonal operation of service departments. You will understand, implement, and manage a repair queue. You will be able to anticipate material and labor needs in a working shop.
Topical Outline:
1. Service Writing
2. Service Department Operation
3. Business Principles in Bicycle Retail
Learning Outcomes:
1. Role play repair check-in, customer feedback, repair estimation, and repair delivery.
2. Describe theory of the two track repair queue system.
3. Schedule staff and repairs to meet business demands.
4. Evaluate inventory and calculate reorder of shop parts and accessories.
Prerequisites:
BIKE 1000,
BIKE 1010,
BIKE 1020,
BIKE 1030, and
BIKE 1040
Co-requisites:
BIKE 2010,
BIKE 2020, and
BIKE 2030