Information Technology - Application Support and Resource Utilization

Application Support and Resource Utilization (ITEC 2075)

Total Credits: 4
Lecture Credits: 3.00
Lab Credits: 1.00

Description: This course provides you the basics of user support for software, hardware and network through the utilization of important resources. You will develop skills in managing records; purchasing, negotiating and reviewing contracts; understanding and enforcing warranty and license agreements; developing procedures; shopping for the best price; and managing a budget. You will learn to understand the needs of technical support personnel, sales people, managers, and end users. Furthermore, you will learn to install and support applications on a computer and how to design and implement a help desk and provide user assistance. You will also create a troubleshooting guide and user manual. Must be taken A-F.

Topical Outline:

Learning Outcomes:

Prerequisites: 

ITEC 1100, ITEC 1110, ITEC 1150 and ITEC 1250.