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Personal Computer Hardware and Software Support (ITEC 1310)
Total Credits:
4
Lecture Credits:
3
Lab Credits:
1
Description:
This course covers the organization, operation, troubleshooting, and basic maintenance of mobile and desktop PC hardware and software. You will learn about hardware components, including processors, memory, firmware, motherboards, power supplies, storage, and common input/output devices. You will also learn about software aspects of system maintenance, including installing and upgrading operating systems, maintaining file systems, user account management, working with the command-line interface, and how to diagnose and fix common software problems. You will do regular hands-on lab work with desktop hardware and software in this class, including learning how to assemble and configure a working desktop computer from scratch. The course is aligned with the CompTIA A+ certification, preparing you to take the certification exam on your own. Must be taken A-F.
Topical Outline:
1. Installation, troubleshooting, and maintenance of common hardware components used in modern computers, mobile devices and printers
2. Installation, troubleshooting, and maintenance of operating systems
3. Use of diagnostic, maintenance, and optimization operating system tools
4. Network equipment installation and maintenance; network diagnostic tools
5. Skills required for an employee providing helpdesk services
6. Preparation for relevant industry certifications
Learning Outcomes:
1. Understand the role and interaction of hardware components; use this knowledge to install, maintain and troubleshoot hardware including desktop computers, mobile devices and printers
2. Identify appropriate operating systems for a client, install operating systems; troubleshoot installation issues
3. Analyze systems, identify and use appropriate diagnostic, maintenance, repair, and optimization operating system tools
4. Install and maintain network equipment and cabling; identify and troubleshoot network problems; identify and use appropriate network diagnostic tools to fix problems
5. Develop and practice professional helpdesk skills
6. Practice study skills and test-taking skills for relevant industry certifications
Prerequisites:
ITEC 1100,
ITEC 1110, and
ITEC 1250 or Instructor approval